Got a question about the product? Something not working the way you expected? Want to give us feedback? Or just want to chat about your use case before signing up? Send us a message — we read everything and reply within one business day.
We reply to every message within one business day. For paid plan subscribers, we aim for under 4 hours.
Just ask. We'll give you an honest answer, even if that answer is "ReachHighly isn't the right tool for what you're trying to do."
If you're an agency managing multiple clients, or if you need more than 5,000 emails/day, mention it in your message and we'll talk.
We have enterprise arrangements that aren't listed on the pricing page.
The free plan is free forever. No credit card, no sales call needed. You can explore the full platform and only upgrade if you need more volume.
Create free account →Yes. Create a free account — no credit card needed. The free plan is 50 emails/day, 1 campaign, forever. It's not a trial; it's a real plan.
Include your account email and what you were doing when it broke. Screenshots help. We'll get it sorted for you.
This is usually a targeting or messaging issue, not a technical one. Send us your campaign details and we'll give you honest feedback.
We love feature requests. Tell us what you're trying to do (not just what button you want) — context helps us build the right thing.
Ask us. We'll tell you honestly whether your use case is a good fit, and if it's not, we won't waste your time.
This is almost always a domain authentication issue. Contact us with your domain name and we'll walk you through fixing it.